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Software Technical Support 资金已经托管 线上项目,线下洽谈,智城安排

发包方 : Alison miller 状态 :竞标已结束
项目编号 : 1227
项目预算 : $1,000-5,000
开发周期 : 7 天
类别 : -
发布日期 : 2008-08-01

描述

At the customer level, the candidate is to ensure muvee customers receive personal and helpful assistance in a timely manner.  Good problem-solving, troubleshooting and issue resolution/workaround capabilities, as well as responsive follow-up on customer inquires till proper closure. The candidate must be able to handle complaints and unpleasant customers with perseverance and professionalism.&nbsp;<br /><br />- Expected to possess excellent technical and written communication skills<br />- Should have a strong customer service-oriented demeanor with the ability to work effectively with a wide range of customers from highly technical, to individuals with little to no technical experience or abilities.&nbsp;<br />- Preferred to have experience working for a software company in a similar capacity.&nbsp;<br />- Preferred to have experience with supporting Windows users in areas such as product installation/uninstallation, application error, usability, refunds and upgrades.&nbsp;<br />Interest in multimedia applications such as photo and video editing suites is a plus.&nbsp;<br />Experience in implementing an ITSM based infrastructure is a bonus.

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